Shipping Policy

Thank you for shopping at mototec.ca! Here's everything you need to know about our shipping policy:

  1. Processing Time: Orders are typically processed within 1-2* business days after the order is placed, excluding weekends and holidays. Please note that during peak seasons or promotional events, processing times may be slightly longer
  2. Shipping Methods: We offer various shipping options depending on your location and the items in your order. Standard shipping typically takes 3-17 business days for delivery, while expedited shipping options are available for faster delivery times.
  3. Shipping Rates: Shipping rates are calculated based on the weight of your order and your shipping address. You can view the shipping cost for your order during the checkout process before completing your purchase.
  4. Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.
  5. Delivery Issues: If you encounter any issues with the delivery of your order, such as delays or damages during transit, please contact our customer service team at  sales@mototec.ca  We will work with our shipping partners to resolve the issue as quickly as possible.
  6. Shipping Restrictions: Some items may be subject to shipping restrictions due to their size, weight, or contents. If any items in your order are restricted from shipping to your location, we will notify you during the checkout process.
  7. Delivery Address: Please ensure that your shipping address is entered correctly during the checkout process. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  8. Shipping Holidays: Please note that our shipping carriers may observe certain holidays, which can affect the processing and delivery of your order. We will notify you of any anticipated delays due to holidays during the checkout process.
  9. PowerSport Gas Items Can take up-to 4-5 business days to process based on season 

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us at  sales@mototec.ca  Thank you for choosing MotoTec Canada!